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Contact Us

  • t: 281-901-0010
  • f: 281-550-5016
  • e: contact@pawshomecare.com

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How it works

Once you have made the decision to use our at home pet care services, a free at home consultation will take place. This will give you time to meet Veronica and for your pet(s) to become acquainted with her. During this time, all forms will be filled out and signed and keys will be given to Veronica.

Additional Details

Please have 2 keys ready durning the consultation. One that stays in the office and one for your pet sitter. If one key is given, there will be a $5 charge for us to have another key made. If you decide to use our services on a regular basis, you can leave your key on file for your convenience. If you prefer to have your key returned to you, we will do so at the earliest convenience. We will not leave your key inside your home in case you are delayed in returning and your pet should need more care.

Upon returning home, please call or email us so we know you have returned safely and your pets are back in your care.

Payment

The payments for any services are to be paid in full at the time of booking or on the first day that services being. If payment is not received at the time of service, a $20-30 late fee will be added to your invoice. If the Client requests to extend the service, the Client guarantees payment at the same rate for all services provided upon return.

Cancellations

Cancellations must be made within 48 hrs for a full refund. There are no refunds for cancellations or early returns during holidays. [Any remaining balance will be credited to future pet sitting visits only. No refunds will be given.]

Emergency Care

If your pet were to need emergency medical attention and the specified vet is unavailable, your pet will be taken to the closest vet or Animal Emergency Clinic. The Client understands and agrees that attempts will be made to contact them in case of emergency and if Client is unreachable, Veronica Lacayo has permission to authorize any care that the vet deems necessary for the pet's health, safety and survival. The Client agrees to reimburse Veronica Lacayo for all costs relating to vet care during their absence, as well as a Pet Taxi fee of $30.

Pet Vaccinations

All pets should be up-to-date with their vaccinations. Should Veronica Lacayo be bitten or exposed to any disease or ailment received from the Client's animal, which had not been properly vaccinated, it will be the Client's responsibility to pay all costs and damages incurred by the victim.


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